Unified Communication as a Service (UCaaS)
Overview
UCaaS streamlines operations, giving IT staffs the ability to tackle once tedious tasks with the click of a button, freeing up bandwidth for higher level concerns. Sales teams are acting with more precision, since UCaaS integration with CRMs enables more efficient interactions with prospects and existing customers. ERP applications can integrate with UCaaS solutions too, so Finance spends more time atop the value ladder as well.
When voice and telephony are integrated with conferencing, email, and instant messaging, little efficiencies emerge in every interaction. Those efficiencies may seem of small import individually but ultimately translate to untold billions of dollars in value when multiplied across organizations over time.
Why consider it?
-
Greater redundancy
-
Simplified administration
-
Scalability and flexibility
-
High call quality and redundancy
-
Enterprise class features
-
Access anywhere
UCaaS: Microsoft Teams
Microsoft Teams is a workstream collaboration tool bundled with Microsoft/Office 365 licensing. Its features include persistent individual/group instant messaging, presence, audio/web/video meetings, file sharing, and (optionally) Cloud PBX to replace or augment an existing phone system. Microsoft partners with a large ecosystem of service providers who offer multiple ways to enable PSTN dialing, as alternatives to the basic Calling Plans available directly from Microsoft.
Hosted Fax
Hosted Fax or eFax is a scalable, highly available Internet service that replaces fax machines and fax servers. Users are able to securely send and receive documents using their phones or laptops.
UCaaS Services
Unified Communications as a Service (UCaaS) is a managed PBX environment in the cloud that provides phone services to end users. It replaces on-prem PBXs as well as SIP, PRIs, and POTS lines.